LibValue Database

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Kracker J, Pollio HR.  2003.  The experience of libraries across time: thematic analysis of undergraduate recollections of library experiences. Journal of the American Society for Information Science & Technology. 54(12):1104-1116.
Heath F, Cook C.  2003.  SERVQUAL: Service Quality Assessment in Libraries. Encyclopedia of Library and Information Science: Second Edition. :2613-2625.