Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services

TitleVirtual Reference, Real Money: Modeling Costs in Virtual Reference Services
Publication TypeJournal Article
2009
AuthorsEakin L, Pomerantz J
Journalportal: Libraries and the Academy
Volume9
Issue1
Pagination133-164
Date Published2009
Cost Benefit Analysis, Digital, Economic impact, Reference services, Virtual information services
http://muse.jhu.edu/journals/portal_libraries_and_the_academy/v009/9.1.eakin.html