A Usability Evaluation of Academic Virtual Reference Services

TitleA Usability Evaluation of Academic Virtual Reference Services
Publication TypeJournal Article
2014
AuthorsChow AS, Croxton RA
JournalCollege & Research Libraries
Volume75
Start Page309
Issue3
Pagination309-361
Date Published05.2014
Academic libraries, Reference services, Return on investment, ROI
http://crl.acrl.org/content/75/3/309.abstract