SERVQUAL: Service Quality Assessment in Libraries

TitleSERVQUAL: Service Quality Assessment in Libraries
Publication TypeBook Chapter
2003
AuthorsHeath F, Cook C
Book TitleEncyclopedia of Library and Information Science: Second Edition
Pagination2613-2625
PublisherTaylor & Francis
978-0-8247-2075-9
SERVQUAL, Surveys, User satisfaction
http://www.informaworld.com/