Service Quality Assessment with LibQUAL+ in Challenging Times: LibQUAL+ at Cranfield University

TitleService Quality Assessment with LibQUAL+ in Challenging Times: LibQUAL+ at Cranfield University
Publication TypeJournal Article
2010
AuthorsKillick S
JournalResearch Library Issues
Issue271
Pagination21-24
Date Published2010
19474911
Administration, Colleges and Universities, Evaluation, LibQUAL+, Performance Measurement
http://www.arl.org/bm~doc/rli271-cranfield.pdf