Reference Transaction Assessment: A Survey of New York State Academic and Public Libraries

TitleReference Transaction Assessment: A Survey of New York State Academic and Public Libraries
Publication TypeJournal Article
2010
AuthorsMcLaughlin J
JournalJournal of the Library Administration & Management Section
Volume6
Issue2
Pagination5-20
Date Published2010
19318936
Academic libraries, Public libraries, Reference services
http://www.nyla.org/uploads/LAMS/1304701202_JLAMS_09_10V6N2.pdf#page=5