Performance evaluation in reference services in ARL libraries

TitlePerformance evaluation in reference services in ARL libraries
Publication TypeBook
1987
AuthorsGorman K, Association of Research Libraries, Procedures Exchange Center
Series TitleSPEC kit, 139
PublisherOffice of Management Studies, Association of Research Libraries
CityWashington, D.C.
Academic libraries, ARL: Association of Research Libraries, Assessment, Evaluation, Information services, Reference services