The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality

TitleThe Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
Publication TypeBook
2008
AuthorsWilson D D, Del Tufo T, Norman AEC
PublisherMcFarland and Company
CityJefferson, NC
Evaluation, Performance Measurement, Public services