Improving Customer Satisfaction: Changes as a Result of Customer Value Discovery

TitleImproving Customer Satisfaction: Changes as a Result of Customer Value Discovery
Publication TypeJournal Article
2008
AuthorsMcKnight S, Berrington M
JournalEvidence Based Library & Information Practice
Volume3
Issue1
Pagination33-52
Date Published2008
1715720X
Academic libraries, Information resources, Public libraries, Workshop
http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/920/1074