Evaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model

TitleEvaluation of a Digital Library by Means of Quality Function Deployment (QFD) and the Kano Model
Publication TypeJournal Article
2010
AuthorsGaribay C, Gutierrez H, Figueroa A
JournalJournal of Academic Librarianship
Volume36
Issue2
Pagination125-132
Date Published2010
0099-1333
Academic libraries, Case Studies, Digital libraries, Evaluation, Library services, Models, Questionnaires, Research Skills, Surveys, User satisfaction
http://dx.doi.org/10.1016/j.acalib.2010.01.002