Developing a values scorecard

TitleDeveloping a values scorecard
Publication TypeConference Paper
2011
AuthorsTown JS, Kyrillidou M
Conference Name9th Northumbria International Conference on Performance Measurement in Libraries and Information Services
Date Published08/2011
Conference LocationUniversity of York, United Kingdom
Performance Measurement, Strategic planning, Value
http://www.libqual.org/documents/LibQual/publications/2013/9th_Northumbria_Conference_Proceedings.pdf