LibValue Database

Export 3 results:
Author Keyword Title Type [ Year(Asc)]
Filters: Keyword is SERVQUAL  [Clear All Filters]
2003
Heath F, Cook C.  2003.  SERVQUAL: Service Quality Assessment in Libraries. Encyclopedia of Library and Information Science: Second Edition. :2613-2625.
2002
Lincoln YS.  2002.  Insights into library services and users from qualitative research. Library & Information Science Research. 24(1):3-16.